Privacy Policy

By accessing or using the Site or Services, you represent that you are at least 18 years of age, have the legal capacity to enter into binding agreements, and agree to comply with these Terms. If you are using the Site or Services on behalf of a business entity, you represent that you have the authority to bind that entity to these Terms.

We reserve the right to modify these Terms at any time. Changes will be effective when posted on the Site. Your continued use of the Site or Services after changes are posted constitutes your acceptance of the revised Terms. We will update the "Last Updated" date at the top of this page.

Water Damage Services provides emergency and non-emergency water damage restoration services, including but not limited to:

• Emergency water extraction and flood damage cleanup
• Structural drying and dehumidification
• Mold inspection, testing, and remediation
• Leak detection and repair coordination
• Content pack-out, cleaning, and storage
• Reconstruction and repair services
• Insurance claim documentation and assistance

The specific scope of services for your property will be defined in a separate Work Authorization Agreement provided before work commences. All service descriptions on the Site are for general informational purposes and do not constitute a guarantee of specific outcomes.

Before beginning any work, you will be required to sign a Work Authorization Agreement that specifies:

• Scope of work to be performed
• Estimated and maximum costs
• Payment terms and schedule
• Timeline and project milestones
• Warranty terms and conditions
• Insurance assignment and billing authorization (if applicable)

The Work Authorization Agreement, together with these Terms, constitutes the complete agreement between you and Water Damage Services for the specified Services. In the event of any conflict between the Work Authorization Agreement and these Terms, the Work Authorization Agreement shall control.

• 1 Insurance Claims: Where applicable, we will directly bill your insurance company. You remain ultimately responsible for any amounts not covered by your policy, including deductibles, exclusions, and coverage limits.
• 2 Self-Pay: For services not covered by insurance, payment is due upon completion of work unless otherwise agreed in writing. We accept credit cards, checks, ACH transfers, and financing options.
• 3 Deposits: A deposit may be required for non-emergency reconstruction work. The deposit amount and terms will be specified in the Work Authorization Agreement.
• 4 Late Payments: Past-due balances may incur a late fee of 1.5% per month (18% annually) on the outstanding balance. We reserve the right to suspend services for non-payment.

To cancel, notify us in writing (email is acceptable) as soon as possible. Verbal cancellations must be confirmed in writing.

Water Damage Services provides a workmanship warranty as specified in your Work Authorization Agreement (typically 5 years for restoration work and 1 year for reconstruction). This warranty covers:

• Defects in workmanship resulting from improper installation or application
• Recurring moisture issues caused by our remediation process
• Mold regrowth in treated areas (if no new water intrusion has occurred)

This warranty does NOT cover:

• New water damage from subsequent events, new leaks, or recurring source problems not addressed by Water Damage Services
• Pre-existing conditions not identified in the original scope of work
• Damage caused by third-party modifications, alterations, or neglect
• Manufacturer defects in materials or products installed by others
• Normal wear and tear, or cosmetic issues that do not affect function

By authorizing our services, you agree to:

• Provide Water Damage Services personnel and subcontractors with reasonable access to the affected property and areas requiring work
• Remove or secure personal belongings, valuables, and hazardous materials from work areas before work begins (or arrange for our pack-out service)
• Ensure utilities (electricity, water) are operational as needed for restoration equipment
• Inform us of any known hazards, including asbestos, lead paint, structural weaknesses, or electrical issues
• Not disturb equipment, containment barriers, or drying chambers once installed

Important: While we take every precaution to protect your property, water damage restoration inherently involves disruptive processes. Water Damage Services is not liable for damage to personal property left in work areas after being advised to remove them.

To the maximum extent permitted by applicable law:

• Water Damage Services's total liability for any claim arising from or related to our Services shall not exceed the total amount actually paid by you to Water Damage Services for the specific service giving rise to the claim.
• We are not liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of use, loss of income, displacement costs, or emotional distress.
• We are not liable for delays or failures caused by circumstances beyond our reasonable control, including but not limited to acts of God, severe weather, labor shortages, material unavailability, or government actions.
• The Site and its content are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

Some states do not allow the exclusion or limitation of certain liabilities, so the above limitations may not apply to you.

All content on the Site, including but not limited to text, graphics, logos, icons, images, photographs, videos, audio clips, software, and their compilation, is the property of Water Damage Services or its content suppliers and is protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property laws.

You may not:

• Reproduce, distribute, modify, create derivative works of, publicly display, or publicly perform any content from the Site without our prior written consent
• Use any meta tags or any hidden text using our trademarks or service marks without our written consent
• Frame, mirror, or embed any portion of the Site on any other website

You agree not to:

• Use the Site for any unlawful purpose or in violation of any applicable laws or regulations
• Attempt to gain unauthorized access to any portion of the Site, user accounts, or systems connected to the Site
• Interfere with or disrupt the Site, servers, or networks connected to the Site
• Use automated means (bots, scrapers, crawlers) to access or collect data from the Site without our written permission
• Submit false information through any forms on the Site
• Transmit any viruses, malware, or other harmful code

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary so that the remaining provisions remain in full force and effect.

These Terms, together with the Privacy Policy and any applicable Work Authorization Agreement, constitute the entire agreement between you and Water Damage Services regarding the Site and Services, and supersede all prior or contemporaneous communications, representations, or agreements, whether oral or written.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. Any waiver of any provision of these Terms will be effective only if in writing and signed by us.